Terms of Use

Effective date: 01/04/2026   •  Last updated: 01/04/2026

These Terms of Use ("Terms") form a binding agreement between you and Caresoft Systems Private Limited, a company incorporated in India with registered office at [Registered office address: 311, Mahesh Industrial Estate , Silver Park, Mira Road East , Thane -401107], [CIN: U72900MH2022PTC387875] ("Sloto", "we", "us", "our"), governing your access to and use of the Sloto scheduling platform at https://sloto.caresoft.co.in, its applications, APIs, integrations and related services (the "Services").

These Terms incorporate our Privacy Policy, Disclaimer, Cookie Policy and Refund & Cancellation Policy by reference. Section 20 (Limitation of Liability) and Section 24 (Dispute Resolution) limit your remedies — please read them carefully.

1. Definitions

• "Host" — a registered user who configures availability and publishes booking pages.
• "Invitee" — a person who books, reschedules or cancels a meeting through a Host's booking page.
• "Account" — a Host account, including any team or organisation workspace.
• "Customer Data" — all data, content and information submitted to or generated in the Services by or for you, including Account configuration, booking records and Invitee form responses.
• "Subscription Term" — the monthly or annual period for which you have paid or committed to pay.
• "Order" — an online checkout, quotation, order form or enterprise agreement referencing these Terms.

2. Eligibility

You must be at least 18 years old and legally capable of entering a contract under the Indian Contract Act, 1872 or the law applicable to you. The Services are intended for business and professional use. You must not use the Services if you are barred from doing so under any applicable law, or if we have previously terminated your Account for breach.

You represent that you are not located in, and are not a national of or controlled by, any country or entity subject to sanctions or export restrictions that would make your use unlawful.

3. Accounts and security

• You must provide accurate, current and complete registration information and keep it updated.
• You are responsible for all activity under your Account, whether or not authorised by you.
• Keep your credentials confidential. Enable two-factor authentication where offered. Do not share logins — each named user requires their own seat where the plan is priced per user.
• Notify us at [email protected] immediately on becoming aware of any unauthorised access or security incident.
• If your Account is created under an organisation-managed workspace or with a company-controlled email domain, that organisation's administrators may access, control, modify, suspend or delete your Account and its Customer Data. As between you and the organisation, the organisation controls the Account.

4. Licence to use the Services

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during your Subscription Term for your internal business purposes.

You must not, and must not permit others to: copy, modify, adapt, translate or create derivative works of the Services; reverse engineer, decompile or disassemble any part of them, except to the extent that restriction is prohibited by law; resell, sublicense, rent, lease, timeshare or provide the Services as a service bureau, except under a written reseller agreement with us; remove or obscure any proprietary notice; or use the Services to build, train or benchmark a competing product.

5. Plans, trials and orders

The Services are offered on free and paid plans. Features, usage limits, seat counts and support levels are as described on our pricing page or in your Order at the time of purchase, and may change for future Subscription Terms.

Free plan. Offered as-is, with limited features and no support commitment. We may modify, limit or discontinue the free plan at any time on reasonable notice.

Free trial. Where offered, a trial runs for the stated period. Unless you purchase a paid plan before the trial ends, your Account will revert to the free plan or be suspended, and trial-only data may be deleted after 30 days. Trials are provided without warranty of any kind.

In the event of conflict, a signed Order prevails over these Terms for that customer, to the extent of the conflict.

6. Fees, taxes and renewal

• Fees are payable in advance in the currency shown at checkout or in your Order. Prices are exclusive of taxes unless stated otherwise.
• Taxes. You are responsible for GST and all other applicable taxes, duties and levies, other than taxes on our net income. Where you supply a valid GSTIN, invoices will be raised accordingly. Where withholding tax applies, you must provide the relevant certificate; amounts payable to us shall be grossed up so we receive the full invoiced sum.
• Auto-renewal. Subscriptions renew automatically for successive periods equal to the expiring term, at the then-current rate, unless cancelled before the renewal date. You authorise us and our payment gateway to charge your saved payment method on each renewal.
• Price changes. We may revise pricing with at least 30 days' notice before your next renewal. Continued use after renewal constitutes acceptance.
• Failed payment. If a charge fails, we may retry, and may suspend or downgrade the Account after 7 days of non-payment. Overdue amounts may attract interest at 1.5% per month or the maximum permitted by law, whichever is lower, plus reasonable recovery costs.
• Seat and usage changes. Adding seats mid-term is charged pro-rata. Reducing seats takes effect at the next renewal.
• All invoices are deemed accepted unless disputed in writing within 15 days of issue.

7. Cancellation and refunds

You may cancel auto-renewal at any time from Settings → Billing, effective at the end of the current Subscription Term. You retain access until then.

Except where required by law or expressly stated in our Refund & Cancellation Policy, fees are non-refundable and we do not provide refunds or credits for partial periods, unused seats, downgrades, or periods during which you did not use the Services.

If we terminate your Account for convenience (and not for your breach), we will refund fees covering the unused portion of the then-current Subscription Term on a pro-rata basis. That refund is your sole remedy for such termination.

8. Acceptable use

You must not use the Services to:

• violate any law, regulation or third-party right, including privacy, publicity, contract and intellectual property rights;
• send unsolicited bulk communications, spam, phishing or deceptive messages, or use booking links to harvest contact data;
• upload or transmit malware, or attempt to gain unauthorised access to the Services, other accounts, or connected systems;
• probe, scan, load-test or penetration-test the Services without our prior written consent;
• circumvent usage limits, rate limits, authentication, or any technical protection measure;
• scrape, crawl or use automated means to extract data from the Services except through our documented API;
• host, publish or distribute content that is unlawful, obscene, defamatory, harassing, hateful, sexually explicit, or that promotes violence, self-harm or discrimination;
• impersonate any person or misrepresent your affiliation with any person or entity;
• collect through booking forms any sensitive personal data — including health, financial account, biometric, genetic, government-identifier or children's data — without a lawful basis, proper notice, and a written agreement with us covering it;
• interfere with or disrupt the integrity or performance of the Services or the data contained in them.

You are solely responsible for the content you publish on booking pages and for all Customer Data. We may, but are not obliged to, review content and may remove or disable access to anything we reasonably believe breaches these Terms or the law.

9. Host obligations

• Notice and consent. You are the data controller / data fiduciary for Invitee data collected through your booking pages. You must give Invitees the notices, and obtain the consents, that applicable law requires — including where you enable SMS or WhatsApp reminders or send follow-up communications.
• Your own terms. If your meetings are subject to your own terms, cancellation rules or professional obligations, you must publish them on your booking page. Sloto's terms do not cover your relationship with your Invitee.
• Accuracy. You are responsible for the correctness of your availability rules, calendar connections, buffers, time zone settings and event descriptions, and for verifying your bookings.
• Regulated activity. If you use the Services for regulated services — including healthcare, legal, financial or advisory services — you are responsible for compliance with the rules applicable to that profession, including any restrictions on advertising, record-keeping and confidentiality.
• Team accounts. Where you administer a workspace, you are responsible for your members' compliance with these Terms.

10. Terms for Invitees

If you book a meeting through a Sloto booking page, these Terms apply to your use of that page. You agree to provide accurate information, not to submit content that breaches Section 8, and not to make bookings you do not intend to attend or that are intended to disrupt a Host's availability.

Sloto is not a party to your relationship with the Host. We do not verify Hosts, endorse their services, or take responsibility for what occurs in the meeting or for any payment made to the Host. See our Disclaimer, Section 3.

Your booking data is handled by the Host as controller and by Sloto as processor. See our Privacy Policy, Section 2.

11. Paid bookings between Host and Invitee

Where a Host enables paid bookings, payment is collected through a third-party payment gateway. Sloto is not the merchant of record and does not hold funds for the Host's services. The scope of the service, its price, cancellation terms, refunds, invoicing and tax compliance are entirely between Host and Invitee. Disputes must be raised with the Host or the payment provider, not with Sloto.

12. Customer Data and ownership

As between the parties, you own all rights in Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, reproduce and process Customer Data solely to provide, secure, support and improve the Services, and as otherwise permitted by our Privacy Policy or a Data Processing Addendum between us.

You represent that you have all rights and permissions necessary to submit Customer Data to the Services and to authorise the processing described above.

We may generate and use aggregated, de-identified statistical data derived from use of the Services for analytics, benchmarking, security and product improvement, provided it does not identify you, your organisation or any individual. We do not use Customer Data to train generalised artificial intelligence models.

Export and deletion. You may export Customer Data at any time during your Subscription Term. On termination, you have 30 days to export. After that we may delete Customer Data in accordance with the retention periods in our Privacy Policy.

13. Our intellectual property

The Services, including all software, source code, interfaces, designs, text, graphics, documentation, workflows and the marks "Sloto" and "Caresoft", are owned by Caresoft Systems Private Limited or its licensors and are protected by intellectual property laws. Except for the limited licence in Section 4, no rights are granted to you. All rights not expressly granted are reserved.

You may not use our name, logo or trademarks without prior written permission, except to accurately state that you use the Services.

14. Feedback

If you send us suggestions, ideas, feature requests or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate it into the Services without restriction, attribution or compensation.

15. Third-party services and integrations

The Services interoperate with third-party platforms including calendar, conferencing, email, messaging, payment, CRM and automation providers. Your use of those platforms is governed by their own terms and privacy policies, and you are responsible for maintaining any accounts and licences required.

By connecting an integration, you authorise us to access, use and transmit data from and to that platform as needed to provide the enabled features. We are not responsible for third-party platforms, their availability, API changes, deprecations or data practices, and we may modify, suspend or discontinue any integration if the provider changes its terms or technology.

16. API and developer use

If we make an API or webhooks available, your use is subject to these Terms and our published developer documentation, including rate limits and authentication requirements. We may impose, modify or enforce limits, and may suspend API access that we reasonably believe threatens the security, stability or integrity of the Services. You must not use the API to replicate the Services or to build a competing product.

17. Confidentiality

Each party may receive non-public information of the other ("Confidential Information"). The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to employees, affiliates and contractors bound by comparable obligations. This does not apply to information that is or becomes public without breach, was rightfully known before disclosure, is independently developed, or is rightfully received from a third party. Disclosure required by law is permitted, with prompt notice to the other party where legally allowed.

18. Availability, support and changes

We aim to keep the Services available continuously but provide them on an "as available" basis. Unless you hold a written service level agreement with us, we give no uptime commitment and no service credits. Scheduled maintenance will be notified in advance where practicable; emergency maintenance may be performed without notice.

Support is provided at the level applicable to your plan, through [email protected] during [business hours, IST, Monday–Friday].

We may add, modify, deprecate or remove features. We will give at least 30 days' notice before removing or materially degrading a feature that is material to your paid plan. If such a change materially reduces the value of the Services to you, you may terminate and receive a pro-rata refund of prepaid fees for the unused term as your sole remedy.

19. Suspension and termination

By you. You may cancel at any time as described in Section 7, or delete your Account from Settings → Account.

By us. We may suspend or terminate access, in whole or in part, if: you materially breach these Terms and fail to cure within 7 days of notice (or immediately, where cure is not possible or the breach involves Section 8, security, or unlawful conduct); fees remain unpaid; your use poses a security, legal or operational risk; or we are required to do so by law. We may also terminate a free-plan Account, or the Services generally, on 30 days' notice.

Effect. On termination, your licence ends, booking pages stop accepting bookings, and outstanding fees become immediately payable. Sections 12–14, 17, 20–25 and 28 survive termination.

20. Disclaimer of warranties

Nothing here affects consumer rights that cannot be excluded under applicable law.

21. Limitation of liability

These limits do not apply to: fraud or fraudulent misrepresentation; death or personal injury caused by negligence; your payment obligations; your indemnity obligations under Section 22; a party's breach of the other's intellectual property rights; or any liability that cannot lawfully be limited.

22. Indemnification

You will defend, indemnify and hold harmless Sloto, Caresoft Systems Private Limited and their directors, officers, employees and agents from any claim, demand, proceeding, loss, liability, damage, cost or expense (including reasonable legal fees) arising from: your Customer Data or booking-page content; your use of the Services in breach of these Terms or of any law; your collection, use or disclosure of Invitee data; your relationship or dispute with an Invitee or a Host; or your infringement of any third-party right.

We will defend you against any third-party claim that the Services, as provided by us and used in accordance with these Terms, infringe that party's intellectual property rights, and will pay damages finally awarded — provided you notify us promptly, give us sole control of the defence, and cooperate. If the Services become subject to such a claim, we may procure the right to continue, modify them, or terminate and refund prepaid unused fees. This is your exclusive remedy for infringement claims.

23. Force majeure

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disaster, epidemic, war, terrorism, civil unrest, strike, government action, failure of internet, hosting, telecom or power infrastructure, cyber-attack, or failure of a third-party provider.

24. Governing law

These Terms and any dispute arising out of or in connection with them are governed by the laws of India, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

25. Dispute resolution

25.1 Good-faith resolution. Before commencing formal proceedings, the parties will attempt in good faith to resolve any dispute by escalation to senior representatives for a period of 30 days from written notice of the dispute.

25.2 Arbitration. Any dispute not resolved under 25.1 shall be finally settled by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement (failing which, as provided by the Act). The seat and venue of arbitration shall be [Mumbai, Maharashtra, India], and the language shall be English. The award shall be final and binding.

25.3 Courts. Subject to 25.2, the courts at [Mumbai, Maharashtra] shall have exclusive jurisdiction. Either party may seek interim or injunctive relief from a court of competent jurisdiction to protect its intellectual property or confidential information.

25.4 Consumer rights. Nothing in this Section deprives a consumer of the right to bring proceedings in the forum provided by mandatory consumer-protection law applicable to them.

26. Grievance redressal

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023:

Grievance Officer: Rajeev Pillai
Email: [email protected]
Address: 311, Mahesh Industrial Estate , Silver Park, Mira Road East , Thane -401107
Complaints are acknowledged within 24 hours and resolved within 15 days of receipt.

27. Changes to these Terms

We may revise these Terms from time to time. For material changes we will give at least 15 days' notice by email to Account holders or by prominent in-product notice, unless a shorter period is required by law. Changes take effect on the stated date and apply prospectively. Continued use after that date constitutes acceptance. If you do not accept a material change, your remedy is to stop using the Services and cancel before the effective date; where you have prepaid, you may request a pro-rata refund of the unused term.

28. General provisions

• Entire agreement. These Terms, together with the documents referenced in them and any Order, constitute the entire agreement and supersede all prior discussions. Any purchase-order terms you issue are of no effect.
• Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary, and the remainder will continue in force.
• Waiver. No failure or delay in exercising a right operates as a waiver of it.
• Assignment. You may not assign these Terms without our prior written consent, except to a successor of your business by merger or acquisition on notice to us. We may assign to an affiliate or in connection with a merger, acquisition or sale of assets.
• No third-party beneficiaries. Except as expressly stated, these Terms confer no rights on any third party.
• Relationship. The parties are independent contractors. Nothing creates a partnership, joint venture, agency or employment relationship.
• Notices. Notices to you may be given by email to your registered address or by in-product notice, and are deemed received on the day sent. Notices to us must be sent to [email protected] with a copy by post to our registered office.
• Publicity. We may identify you as a customer by name and logo on our website and marketing materials. You may opt out at any time by writing to [email protected].
• Electronic records. These Terms constitute an electronic record under the Information Technology Act, 2000 and do not require a physical or digital signature.
• Language. The English version of these Terms governs; any translation is provided for convenience only.

29. Contact

Caresoft Systems Private Limited
Registered office address: 311, Mahesh Industrial Estate , Silver Park, Mira Road East , Thane -401107
Legal: [email protected]