Refund & Cancellation Policy

This policy explains how cancellations and refunds work for subscriptions to Sloto, operated by Caresoft Systems Private Limited ("Sloto", "we", "us"). It forms part of our Terms of Use; where the two address the same subject, the Terms of Use prevail.

1. Nature of the service

Sloto is a subscription software service delivered electronically. There is no physical product, shipping or delivery. Access is provisioned immediately on payment, which means the service is treated as fully rendered for the period paid for. Refunds are therefore limited to the specific circumstances set out in Section 4.

2. Free plan and free trial

• Our free plan is available indefinitely at no charge. No payment is taken and no refund arises.
• Where a free trial is offered, it runs for the stated period. We recommend evaluating the Services fully during the trial, because it is the intended opportunity to assess suitability before paying.
• You will not be charged during the trial. If you purchase a paid plan, billing begins at purchase or at trial expiry, as stated at checkout.
• If you do not purchase before the trial ends, your Account reverts to the free plan or is suspended. Trial-only data may be deleted after [30] days.

3. How to cancel your subscription

You can cancel at any time from Settings → Billing → Cancel subscription, or by writing to [email protected] from your registered email address.

• Cancellation stops the next renewal. It does not end the current Subscription Term or trigger an automatic refund.
• You keep full access to your paid plan until the end of the period you have already paid for.
• At the end of that period the Account moves to the free plan or is deactivated, depending on your usage.
• Cancel at least [24 hours] before the renewal date. Cancellations received after a renewal has been processed apply to the following period.
• You may export your data at any time before, and for [30] days after, the Account closes.

4. Refund eligibility

Refunds are considered in the following situations:

5. What is not refundable

• Fees for a period that has already elapsed, in whole or in part.
• Monthly subscription fees after the money-back window in Section 4 has closed.
• Periods during which you simply did not use the Services, or used them less than expected.
• Unused seats, or seats removed mid-term.
• Downgrades taking effect mid-term.
• Accounts suspended or terminated for breach of the Terms of Use, including breach of the acceptable-use rules.
• Add-ons, one-time setup, migration, training or custom development charges, once the work has commenced.
• SMS, WhatsApp or other message credits already consumed.
• Disruption caused by third-party platforms outside our control — calendar, conferencing, email, messaging or payment providers — or by your own network, device or configuration.
• Dissatisfaction with features that were accurately described at the time of purchase, or with a feature you did not evaluate during the free trial.
• Payment-gateway processing charges and foreign-exchange or bank fees, which are non-recoverable.

6. Downgrades and seat reductions

You may downgrade your plan or reduce seats at any time. Changes take effect at the next renewal, not immediately, and no refund or credit is issued for the balance of the current term. Adding seats mid-term is charged pro-rata for the remainder of the term.

Downgrading may reduce available features, integrations and usage limits. Data associated with removed features may become inaccessible or, after [30] days, be deleted. Please export anything you need before downgrading.

7. Billing errors, duplicate and failed payments

• Duplicate charges are refunded in full on verification, without needing to fall within any window.
• Failed payments where the amount was debited but the subscription was not activated are refunded in full, or the subscription is activated, at your choice. Some failed transactions are auto-reversed by the bank within [5–7] working days without any action from us.
• Invoice disputes must be raised within [15] days of the invoice date, per the Terms of Use. After that the invoice is deemed accepted.
• Please send the transaction ID, date, amount and payment method with any billing query so we can trace it quickly.

8. Payments between Hosts and Invitees

Where a Host has enabled paid bookings, the Invitee pays the Host, through a third-party payment gateway. Sloto is not the merchant of record, does not hold those funds, and does not supply the service being booked.

• The price, scope, cancellation terms, no-show rules and refund terms of that booking are set by the Host and must be published by the Host on the booking page.
• Refund requests for such payments must be raised with the Host, or with the payment provider. Sloto cannot issue them.
• Sloto accepts no liability for a Host's refusal to refund, for a meeting that did not take place, or for the quality of any service provided by a Host.

Hosts: you are responsible for publishing your own refund and cancellation terms and for honouring them, and for any consumer-protection obligations that apply to you.

9. How to request a refund

Email [email protected] from your registered email address with:

• Account email and organisation name
• Invoice number or transaction/payment reference ID
• Date and amount of the charge
• Reason for the request, with any supporting detail (for an outage claim, the support ticket reference)

We acknowledge requests within [2] working days and give a decision within [7] working days. We may ask for further information or offer an alternative such as account credit, a plan change or an extension of your term, which you are free to decline.

10. Refund method and timelines

• Approved refunds are issued to the original payment method only. We cannot refund to a different card, account or person.
• If the original method is closed or expired, we will arrange a bank transfer on receipt of verified account details, or issue account credit.
• Once we initiate the refund, the amount typically reaches you in [5–10] working days for cards and UPI, and [7–14] working days for net banking and international cards. The final timing depends on your bank or card issuer and is outside our control.
• Account credit, where offered and accepted, is applied to your next invoice, is non-transferable, has no cash value, and expires [12] months after issue.
• On a full refund of a current term, access to the paid plan ends immediately and the Account moves to the free plan.

11. Taxes and currency

• Refunds include GST or other taxes originally charged, and a credit note is issued in accordance with applicable tax law.
• Refunds are made in the currency of the original transaction. For international payments, the amount you receive may differ from the amount you paid because of exchange-rate movement between the two dates. Sloto is not responsible for that difference.
• Bank charges, cross-border fees and gateway processing charges deducted at the time of payment are not recoverable and will not be refunded.

12. Chargebacks

If you believe a charge is incorrect, please contact us first — most issues are resolved within a few working days. Raising a chargeback or payment dispute with your bank before contacting us slows resolution for everyone.

Where a chargeback is raised, we may suspend the Account until the dispute is resolved, and we will submit our transaction records, access logs and this policy to the bank. If a chargeback is decided in our favour, we may recover the associated dispute fee and require settlement before restoring access. Repeated or bad-faith chargebacks may result in permanent termination.

13. Refunds on termination by Sloto

• Termination for convenience — if we discontinue the Services or close your Account for reasons other than your breach, we refund the unused portion of your current term on a pro-rata basis. This is your sole remedy for such termination.
• Termination for breach — no refund is due, and any outstanding fees remain payable.
• Material feature removal — if we remove or materially degrade a feature that is material to your paid plan, you may terminate and receive a pro-rata refund of prepaid unused fees, as set out in the Terms of Use.

14. Enterprise and custom orders

Where you have signed an order form, quotation or enterprise agreement with us, the payment, cancellation, notice-period and refund terms in that document apply and override this policy to the extent of any conflict. Annual and multi-year commitments are generally non-cancellable mid-term. Professional services, onboarding, migration and custom development are billed separately and are non-refundable once work has commenced.

15. Changes to this policy

We may update this policy from time to time. The "Last updated" date will change. Material changes will be notified by email to Account holders or by in-product notice at least [15] days in advance. The version in force on the date of your payment governs that payment.

16. Contact and grievance redressal

Billing and refunds
Email: [email protected]
Response: acknowledged within 2 working days

Grievance Officer (Information Technology Act, 2000 and rules thereunder)
Name: Rajeev Pillai
Email: [email protected]
Acknowledgement within 24 hours; resolution within 15 days of receipt.

Caresoft Systems Private Limited
Registered office addres: 311, Mahesh Industrial Estate , Silver Park, Mira Road East , Thane -401107
CIN NO: U72900MH2022PTC387875.